Refund Policy
Last updated: October 16, 2026
1. Scope
This policy covers purchases made on Telosia: token packs (consumable credits) and the Learning Pass (a 30-day access purchase). Payments are processed securely by our third-party payment provider.
2. Token Packs
If you change your mind, we refund a token pack in full when both are true: you request the refund within 14 days of purchase, and none of the purchased tokens have been spent yet. Simply email us.
3. Learning Pass
The Learning Pass is refundable within 14 days of purchase as long as you have used fewer than 10 voice interactions. Send us an email and we will process it — no forms, no phone calls.
4. How to Request a Refund
Email contact@telosia.app with the subject line "Refund" and the email address of your account, and tell us which purchase you mean. We answer within 2 business days. Approved refunds go back to your original payment method; timing depends on your bank, typically within 10 business days.
5. Try Before You Buy
Telosia is free to start: you receive 50 tokens when you verify your email and5 more every day you return, which cover your first charts and AI readings. If you are unsure a paid feature is right for you, the free tier is the low-risk way to find out.
6. Questions and Disputes
Questions about this policy — or any billing issue — go to contact@telosia.app. We would much rather sort something out with you directly than through a bank dispute.